Who is AI customer service really helping?
Making headlines with robots and self-driving cars, Artificial Intelligence (AI) has more quietly infiltrated a growing range of business functions and is anticipated to reach near ubiquity as an alternative to traditional outsourcing in areas such as customer service. Research by technology firm IBM predicts that by 2020 more than 85% of all customer service […]
Land of opportunity: Central and Eastern Europe Private Equity Trends
Central and Eastern Europe (CEE) Gross Domestic Product (GDP) has rapidly risen since the fall of communism, as denoted by the chart below. CEE GDP per capita Even more interesting is that at 3.16%, the growth rate of CEE GDP per capita is nearly double that of the EU. This is a market that has […]
Market Research – ripe for disruption
Market research was born in the US during the 1920’s boom years, with the art of surveys and focus groups becoming the mainstay of the admen of Madison Avenue. A generation later the same techniques were adopted by the emerging commercial due diligence sector looking to serve the rise of the private equity titans. Market […]
Casual Dining: Can It Survive the Delivery Boom?
While food delivery is by no means a revolutionary concept, the low-cost market entry for providers means that a plethora of platforms have sprung up in recent years. The services they provide include food delivery, matching gourmet chefs to consumers, farm to table food and platforms for supper clubs, to name but a few – […]
Demystifying the Information Revolution – How can digital data solve today’s key company concerns?
The hot topics circulating the business world today are familiar in concept but can be frightening in regards to where you start understanding it, let alone making stuff happen. But ignoring these key topics in 2016 is risky: – Information security: keeping your customer data safe Are you doing enough to protect your digital information and databases? […]