Leisure & Travel

Leisure & Travel

The average traveller visits 22 travel sites before booking and 43% read reviews online before deciding, with little loyalty between services

"Travel Distributors Must Deliver a Seamless Customer Experience", BCG 2020

Examples of questions we answer:

  • What competitive dynamics are impacting origin and destination demand, and where does untapped headroom exist?                                                                                                                
  • How are consumers researching in the travel, leisure and hospitality space and what does this tell us about brand loyalty, driving factors and opportunities for growth?                                                                                      
  • Where is there opportunity to optimise digital platforms, and what is the modelled impact on conversions, bookings and commercial performance?